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Start with the API reference and integration guides, then send focused feedback with the details needed to investigate the issue.

Before contacting support #

  • Confirm the operation, request parameters, and response schema in the API reference.
  • Check the API changelog for recent contract changes.
  • For item-import problems, read the first result entry and retrieve GET /v1/imports/items/rules. Compare the reported contract version and rule codes with the source file before contacting support.
  • Retry only transient failures and retain the response status and correlation ID.

Include these details #

  • The API operation and environment you were using.
  • The UTC time of the request, response status, and correlation ID.
  • A redacted request and response body that excludes API keys, tokens, personal data, and secrets.
  • For item imports, include the contract version and any stable rule codes returned in the results.
  • The expected and actual behavior.

Send documentation feedback #

Use the feedback control to report unclear documentation, broken examples, or missing integration guidance. Feedback from an API operation automatically includes that operation as context.